Advatera

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Advatera. Empowering you through knowledge sharing.

Empowering you through knowledge sharing.

Paul Kangangi

KLM

Webmaster Social Media Hub

Social media customer care

Working at KLM’s Social Media Hub means that we ensure that the passengers get a great Customer Experience. With different social media like Facebook, Twitter, LinkedIn & Instagram there is always a way to get to KLM.

Most times something bad has to happen before good things occur. That is exactly what happened with KLM’s social media success. After the eruption of the volcano in Iceland in 2010 thing went fast, really fast. The wish for passengers to contact a company via social media became clear and there was no way back..

Paul spoke at these events:

Digital Leadership Forum 2016

6 June 2016, 12.00 pm - 7.00 pm (Amsterdam/Berlin/Vienna/Zurich)
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Advatera's yearly conference for digital, marketing and communication managers.

Would you like to join one of our upcoming Advatera meetings?

Advatera

Advatera stands for the regular exchange of experiences between digital, communication and marketing managers. Challenges you have faced in digital, web or intranet projects have almost certainly been experienced by others. The sharing of experiences can help your organization reduce its costs and sharpen its focus on essential success factors.